refund policy

RETURNS (Withdrawal)

Return period

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification, except in the cases of personalized or tailor-made products for your wall.

The term of Withdrawal will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the requested goods.

To exercise the right of withdrawal, you must notify us:


Avenida Grecia, 2 Pol.Ind. Alhama (Next to PC Components)

30840 Alhama de Murcia - Murcia


Telephones: 911126749 / 628 57 17 97

Your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You must clearly indicate the order number, product code and description of each of the products you wish to return, together with your customer information (Name, Address and contact telephone number)

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs if you have paid them (with the exception of additional costs resulting from the choice on your part of a delivery method other than the least expensive method of ordinary delivery that we offer) without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the reimbursement.

We may withhold the reimbursement until we have received the goods, or until you have presented proof of their return, depending on which condition is met first. You must return or deliver the goods directly to us, without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired.

You must assume the direct cost of returning the goods.

You will only be responsible for the decrease in value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to: .

The supply of goods made or printed according to the specifications of the consumer and user or clearly personalized.
The supply of goods that may deteriorate or expire quickly.

The legal notice was last updated on 05-01-2023